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Privacy Policy

Privacy and Cookie Statement

1.Introduction

If you are one of our customers, visit our website or call our customer service, you share personal data with us, such as your name, telephone number or e-mail address. These are data that can be associated with you. We therefore make every effort to process your personal data as carefully as possible. In this Privacy Statement, you can read how Adugenet Technology Group PLC. and its subsidiaries (‘Adugenet technology group plc’) deal with your personal data. We recommend that you read this document carefully. Any questions? Please feel free to contact our Data Protection Officer by e-mail via info@adugenetauctions.com

This Privacy Statement applies to all personal data processed by Adugenet technology group plc of everyone who uses our services, website or other applications and mobile platforms ('Platform'), such as our visitors, bidders and customers on all domains related to Adugenet technology group plc, including all underlying entities and subsidiaries. 

You can also read in this Privacy Statement how you can request us to change, restrict or erase your data. Adugenet technology group plc does its utmost to keep your personal data correct and up to date, but we need your help to do so. If your personal data have changed, please notify us of these changes by sending an e-mail with your name, account ID, signature and date to info@adugenetauctions.com.

Adugenet technology group plc is entitled to change the contents of this Privacy Statement without informing the visitor. The introduction of the change on the website is sufficient for that purpose. You can consult the most recent version of this Privacy Statement on our websites.

2. Who is responsible for processing your data?

Adugenet Technology Group PLC. is a private limited liability company under Ethiopian Trade law, having its registered office at Bole Medhanealem Helzer Building 4th floor room nr. 404, registered at under trade license number BL/AA/14/67312896359/2012.

Every use of 'we', 'us' or 'our' in this Statement refers to Adugenet technology group plc.

3. What are personal data?

Personal data are all data that we may associate with you, such as your name, address, post code, town/city, telephone number, or e-mail address. However, data such as your IP address are also personal data, as well as other data that are unique to you, such as your Adugenet technology group plc bid details or purchase history.

4. Which of your personal data do we process?

As part of creating an account, Adugenet technology group plc collects personal data that are necessary to provide you with services and to perform the agreement with you.

To create a private account, we collect and process at least the following personal and other data belonging to you:

  • Gender male/female;
  • First name and last name;
  • Address, including postcode;
  • Country;
  • E-mail address;
  • Mobile/landline phone/fax number (for SMS verification).

To create a business account, we collect and process the following personal and other data belonging to you:

  • Gender male/female;
  • First name and last name;
  • Company name;
  • Address, including postcode;
  • Country;
  • E-mail address;
  • Mobile/landline phone/fax number (for SMS verification);
  • Sector/industry;
  • VAT number;
  • Tin Number

To create a business account as a customer (seller) we collect and process the following personal or other data belonging to you:

  • Gender male/female;
  • First name and last name;
  • Company name;
  • Address, including postcode;
  • Country;
  • E-mail address;
  • Mobile or landline telephone number;
  • VAT number;
  • Trade license number;
  • Tin Number

For bids and for the management of the website and its content:

  • Technical and anonymised data;
  • Your feedback on the use of our Platform and any other information you send us through the functionalities of the Platform, which allows us to improve the functionalities of our website and Platform;
  • Anonymous data that cannot be traced back to a person, for reporting purposes.

For successful bids and purchases:

  • Purchased lot information;
  • Your bank details
  • Payment methods and when the payment has been made;
  • For some lots your date of birth, if required by law.

We may ask for your ID to establish your identity.

5. What is the purpose of the processing of personal data?

Adugenet technology group plc can collect, process and store your personal data within certain limits to ensure that Adugenet technology group plc can continue to function optimally. These processing operations are based on different legal grounds, depending on the specific circumstances. We handle your personal data with care and take both technical and organisational measures to protect them.

Adugenet technology group plc processes and uses your personal and other data for the following purposes:

Concluding and performing an agreement

Adugenet technology group plc needs certain personal data from you in order to conclude an agreement with you and to perform and complete it properly (delivery). Without this information, we are not able to establish a relationship with you or perform an agreement.

The data collected, processed and stored for this purpose are necessary for the correct establishment and development of the relationship between you and Adugenet technology group plc.

The data required for this purpose are collected during the registration procedure of your account and during the relationship between you and Adugenet technology group plc. Adugenet technology group plc processes the following personal data for this purpose:

  • Name and address details;
  • E-mail address;
  • Mobile/landline phone number.

Statutory obligations

In certain cases, Adugenet technology group plc requires your personal data in order to comply with statutory obligations.

For example, we may use your personal data to combat money laundering and terrorism, to assist competent authorities in their investigation or to comply with tax legislation.

Anti-money laundering legislation and combating terrorism
As an auction house, Adugenet technology group plc must comply with international legislation and regulations, such as measures to combat money laundering. Adugenet technology group plc is obliged to prevent, recognise, combat and report money laundering. Adugenet technology group plc processes the following personal data for this purpose:

  • Name and address details;
  • E-mail address and telephone number;
  • VAT and/Trade license number (in the case of a business account).

Tax  legislation
Adugenet technology group plc is obliged to process data of its customers, so that tax obligations of Adugenet technology group plc and the customer can be fulfilled. Adugenet technology group plc is obliged to provide tax authorities with information and to share your details with such authorities, such as the Ethiopian  Tax and Customs Administration and others. Adugenet technology group plc processes the following personal data for this purpose:

  • Name and address details;
  • E-mail address and telephone number;
  • Invoice details;
  • VAT and/trade license number (in the case of a business account).

Judicial authorities
Adugenet technology group plc is obliged to assist and inform judicial authorities. These include the police, the Public Prosecution Service, courts or supervisory authorities, including 

This may include all data belonging to you that Adugenet technology group plc has collected, processed and stored in the context of the relationship between you and Adugenet technology group plc.

Privacy law
Adugenet technology group plc must also process your personal data, precisely in order to protect your privacy. Adugenet technology group plc must be able to respond appropriately when you want to exercise your rights.

This may include all data belonging to you that Adugenet technology group plc has collected, processed and stored in the context of the relationship between you and Adugenet technology group plc.

Commercial purposes
The use of your personal data for commercial purposes, such as direct marketing, is part of this Privacy Statement.

Adugenet technology group plc would like to approach you as a current or potential customer and inform you about possible interesting auctions. To receive commercial offers, such as our digital newsletter, your explicit consent will be requested. You will receive newsletters only to which you have subscribed. This information will be processed in your account so that we can show which newsletter you have subscribed to. The personal data that Adugenet technology group plc collects, processes and stores for this purpose are:

  • Your IP address

You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also withdraw your consent to the use of your personal data for direct marketing at any time. Withdrawing your consent is just as easy as giving it. To withdraw your consent you can use the unsubscribe hyperlink, which you can find at the bottom of our newsletters. If you wish, you can also submit your request by e-mail to our Data Protection Officer at info@adugenetauctions.com.

Functioning of the websites and the apps
After your acceptance or consent, Adugenet technology group plc collects information about your website and app use by means of cookies. The aim is to provide you with the best possible experience in line with your preferences:

  • If you accept our cookies or if you have created an account, to make you specific offers based on your surfing and purchasing behaviour if you have given us permission to do so.

A legitimate interest of Adugenet technology group plc
Adugenet technology group plc may, within certain limits, collect, process and store your personal data to ensure that Adugenet technology group plc can continue to function optimally.
If the optimal functioning of Adugenet technology group plc falls within the above purpose of concluding and performing an agreement with the customer, that purpose will be relevant for the collection, processing and storage of your personal data.

In other cases, Adugenet technology group plc can invoke its 'legitimate interest'. A balance is always struck between the interests of Adugenet technology group plc and the possible consequences for your privacy. Adugenet technology group plc always opts for an approach that protects your personal data as well as possible.

This is the case for the following purposes:

  • To proactively inform potential or existing customers about the services of Adugenet technology group plc;
  • To enable participation at webinars or online or other events;
  • To facilitate customer relationship management;
  • To handle potential customer communication and deal with complaints;
  • To provide training and coaching for employees;
  • To make internal improvements to our services for the benefit of the customer;
  • To offer you online auction services, including:
    • Facilitating online auctions on our websites and apps;
    • Registering and closing auctions bids;
    • Informing participants about an auction and its progress;
    • Providing information to a seller and/or customer as part of an auction and/or a third party involved in carrying out auctions;
    • Preparing and issuing invoices;
  • To store your personal and other registration data in a database to facilitate your future participation at an auction;
  • To perform audits and security checks in relation to the website;
  • To inform you about functional changes to the websites and/or apps and to provide you with important information about participation at an auction or the use of auction services;
  • To ask for your feedback on a new webpage in order to optimise the website;
  • If you accept our cookies: to gauge your experience anonymously to optimise the websites and/or apps;
  • In the case of technical problems, to solve them in order to trace your bid for a lot and to avoid losing your bid due to a technical problem;
  • To allow you to collect goods or to allow the delivery service to dispatch the goods you have purchased to you;
  • To keep our accounts and meet our tax obligations.

In all other cases, Adugenet technology group plc will ask your explicit permission. You have the right to revoke your consent at any time. You can exercise this right by contacting our Data Protection Officer at info@adugenetauctions.com.

6. Whose personal data do we process and how do we obtain these data?

We process the personal data of everyone who has or has had direct or indirect contact with Adugenet technology group plc, such as bidders and customers.

We obtain the information directly from you when you visit our websites or other applications and mobile platforms, create an account and enter certain information, and when you contact our customer service department.

 7.Personal data that we collect automatically

Regardless of whether you participate at one of our auctions, we automatically collect certain information when you visit our websites or other applications and mobile platforms. Examples include your IP address or the date and time you logged in to our websites and/or apps.

 8.Processing of special personal data

Adugenet technology group plc will not collect and/or process any special categories of personal data from you, such as racial or ethnic origin, political opinions, religious beliefs.

Sensitive personal and other data, such as creditworthiness, are required only in the case of special lots at auctions, such as aircraft or other expensive goods, in order to ensure that bidders can actually buy such lots, and to avoid problems with payment and delivery. In some cases, we also work together with civil-law notaries, lawyers and bankruptcy trustees in order to comply with the legal requirements for the transfer of ownership.

9.Security of your data

Adugenet technology group plc takes the security of your personal data seriously and we have therefore taken both technical and organisational measures to secure your personal data.

10.How long do we retain your data?

We retain your personal data no longer than is strictly necessary for the purposes for which they were collected. After this, the data will be erased as soon as they are no longer required, taking into account the statutory data retention obligation. For this purpose, the legal basis is used as a starting point and the retention period is adjusted to the period in which Adugenet technology group plc needs the data in order to achieve the objective of the processing.

11.With whom will your data be shared?

Adugenet technology group plc cooperates with other parties to provide you with services and will disclose information only to third parties that fall within the following scope:

  • Affiliated companies: affiliated companies belonging to Adugenet technology group plc and its subsidiaries, if these companies offer comparable data protection and the transfer of data is permitted.
  • Service providers: we engage other companies and individuals to work on our behalf. Examples of service providers are companies offering delivery services or payment processing (credit card, direct debit collection and purchase on account) or professional bidding agents acting on behalf of customers. If Adugenet technology group plc uses the services of third parties, it concludes agreements with these parties, from which no independent obligation arises for them with regard to the processing of personal data. These service providers have access to the personal information (including name and address details, e-mail address and telephone number) needed to perform their work (e.g. having lots delivered). However, they are not allowed to use these data for other purposes.
  • Sellers: Your personal information may be shared with our Sellers. For example, if you make a purchase where the lot is shipped to you, we will share your name, address and contact information (phone number and email address) with the Seller so that the shipment can be made. We will also share your information with the Seller if you have a complaint about your purchase and Adugenet technology group plc has failed to reach a resolution as part of its mediating role. The Seller will then contact you directly. Please note: If your contact details change during an auction, during a complaint or shortly after a complaint is settled, we may provide your 'old' contact details to the Seller if there is reason to believe that this is necessary for the Seller to obtain the rights under the purchase agreement
  • In all other cases, you will be informed if your personal data are to be sent to third parties and you will be given the opportunity to consent to this separately.

For each disclosure, we will ensure that the required contractual safeguards for the protection of your personal data are in place.

12.What rights can you exercise with regard to your data?

 It is after all your personal data that are being processed. You can invoke these rights by sending an e-mail to info@adugenetauctions.com. Requests in which you invoke your rights and will be dealt with within 30 days at the latest. If we are unable to process your request within 30 days, we will provide you with a response within 30 days stating our reasons for not being able to process your request within that period. In that case, we will have 90 days to deal with your request.

Right to information

You have the right to know how we handle your personal data in a proper and transparent manner and what rights you can exercise in that respect. In this Privacy and Cookie Statement, we have therefore explained in detail what personal data we collect from you and how we handle such data.

Right to access

You have the right at all times to access the personal data we have about you. You can submit a request for access via our Data Protection Officer by sending an e-mail to info@adugenetauctions.com. Please include your name, e-mail address and account ID. In addition, we may ask you questions to verify your identity. Requests for access to your data will be processed within 30 days at the latest.

Right to rectification

You have the right to have your personal data rectified if they are incorrect or outdated and/or to have them supplemented if they are incomplete. You can do this yourself 24/7 in your account.

Right to object

You are entitled to object to the way in which we process your personal data. This right applies to the personal data we use for direct marketing, such as newsletters. You can ask us to cease using your personal data for personalised e-mails relating to our auctions. You can adjust this yourself in your account. In addition, this right also applies to other personal data relating to you that we process on the basis of our legitimate interest.

Right to data portability

You have the right to receive personal data that you have issued to us within the framework of the agreement concluded with us, so that you can keep these personal data in a database of your own or that of a third party. You can submit a request for this purpose to our Data Protection Officer by sending an e-mail to info@adugenetauctions.com. Please include your name, e-mail address and account ID. In addition, we may ask you questions to verify your identity. You will receive a machine-readable file (CSV or XML) containing your name and address details, as well as your bid details and your purchase history.

Right to restriction

You have the right to request the restriction of your data. This means that we may retain your personal data, but not use them. This right arises in several cases. If you believe this to be the case, you can let us know via our customer service by e-mail info@adugenetauctions.com

Right to be forgotten/to have the account removed

In some cases, you have the right to be forgotten. You can make a request to have your account removed via our customer service or Data Protection Officer. In that case, we will assess whether we can erase your data or whether we are required to retain certain data by law.
You can ask us to remove all or part of your personal data in one of the following situations:

  1. When the processing is no longer necessary for the filing purposes for which they were collected or processed;
  2. When the processing is no longer necessary to perform our agreement with you or when it is no longer required by law;
  3. If the processing was based on consent and you have decided to withdraw your consent;
  4. If your data have been processed unlawfully;
  5. If you have good grounds to object to the processing of your personal data;
  6. If your personal data must be erased in accordance with a statutory obligation.

Right to lodge a complaint

If you disagree with how we handle your personal data, you have the right to lodge a complaint. If you have a complaint, we will be happy to resolve it with you. You can contact our customer service via:  info@adugenetauctions.com

13.Cookies

Adugenet technology group plc uses cookies on its auction websites to improve the functionality and make your visit to the website more enjoyable. These cookies allow us, for example, to recognise you on your next visit to our auction websites. The cookies also allow us to collect certain statistics for statistical purposes and to analyse the number of page visits and the popularity of individual pages and subjects.

What are cookies?

Cookies are small text files that are stored by your browser on your computer, tablet or smartphone. We may use these cookies to collect information about the use of the services and to tailor the services to your needs where possible.

It is important to note that e-mail and marketing campaigns are not the result of cookies. Neither your e-mail address nor your telephone number are stored in cookies, and cookies are not used to create traceable personal profiles.

You have the option of accepting or disabling all cookies from visited websites by changing your internet browser settings. Please note that certain features on this website will not be available if you disable cookies. If you are unsure how to change your browser settings or delete cookies, please refer to your browser instructions.

On our website we use the following categories of cookies:

Essential cookies

Essential cookies are required for our websites and apps to function correctly, e.g. to be able to process your bids. No permission is required from the user to use essential cookies.

Some of the essential cookies disappear at the end of your visit to our websites and apps. These cookies are called 'session cookies'.

Preference cookies

Preference cookies allow a website to remember information that affects the behaviour and set-up of the website, such as your preferred language or the region where you live. Preference cookies are also used to remember your settings when you revisit our websites and apps in the future. This results in faster and easier access, because you don't have to log in again, for example.

Preference cookies also help you select lots and save them in your favourites, so you can return to view them and decide at a later stage whether you want to bid for them at the auction. Preferences cookies also allow you to be notified when another user has placed a higher bid than you.

Statistical cookies

Statistical cookies help website owners understand how visitors use their website by collecting and reporting data anonymously.

Marketing cookies

Marketing cookies are used to track visitors when they visit different websites. Their purpose is to display ads that are tailored to and relevant for the individual user. These ads are therefore more valuable to publishers and third-party advertisers. These cookies are also called ‘tracking cookies’. Tracking cookies generally process personal data. Examples include your IP address.

You can find a full overview of the cookies currently used in our cookiebot at the bottom of the page when you first visit our websites. Here you can give your consent for the placement of our cookies. If you do not want our websites and apps to store cookies on your computer you can refuse our preference, statistical and marketing cookies.

14.Web browser settings

You can also change your web browser settings so that a warning appears before cookies are stored. You can also change the settings so that the web browser blocks all cookies or only those from external providers. You can also delete cookies that have already been stored in your web browser settings. Please note that these settings must be defined separately in each web browser and computer you use. If you block our cookies, Adugenet technology group plc cannot exclude the possibility that some website functions may be lost or that you may no longer have access to our website.

The procedure for changing the settings is different for each web browser. If necessary, open the help function of your web browser or click on one of the links below to go directly to the instructions for your specific web browser.

 15.Hyperlink

The websites and/or apps of Adugenet technology group plc may contain hyperlinks to other websites and to websites of business partners that are not part of Adugenet technology group plc. Adugenet technology group plc accepts no responsibility for the data protection practices and the content of these websites and/or apps.

16.Final provisions

Adugenet technology group plc reserves the right to make changes to this Privacy and Cookie Statement from time to time. Please check this every time you visit the website to stay informed.

If you have any questions about this Privacy and Cookie Statement, any of our websites or your registration data, or if you want to change these data, please contact our: info@adugenetauctions.com

 This Privacy Statement was most recently updated on 30th of June 2021.